info@onecall.ae +971-509712811

PREPARING BUSINESS FOR TOMORROW

About Us

background

Today's urban insurance buyers realise the need for insurance to protect their family, have the funds to pay the premiums, are willing to submit necessary documents and share required information for assessment of insurance application. The only hindrance is paucity of time: the time for undergoing medicals, time needed to provide and collect details. From a business efficiency perspective, there is an increasing need for faster processing of applications. Given this landscape, tools which enable ease of business and at the same time do not compromise on the risk management, are the need of the hour.

WHO

WE ARE

We are a team of dedicated and driven professionals who love creating solutions to complex problems that genuinely help people and companies. We do it by combining technology, datadriven insights and our team's diverse expertise to help the world's best companies deliver brand-defining moments.

Management Team

Amit Arora

Founder & Chief Strategy Officer

Amit, our Founder and Chief Strategy Officer, is a self-driven individual, who brings with him 20+ years of experience in the banking and finance sectors. He is known for his out-of- box thinking and has implemented various growth and transformation strategies across various organizations. Amit is a self-motivated achiever with an ability to plan and innovate in order to deliver customer centric solutions. His professional journey with various organizations - GE Capital, Barclays Bank, American Express has given him remarkable experience in areas of service quality, credit management and risk management.

Robin Luthra

Chief Planning Officer

Robin has 24 years of experience in managing teams & setting up businesses to work in sync with the organization goals & motivating teams to reach business potential. He currently manages and runs a successful outsourcing unit spread across 50+ branches and services all major banks/NBFCs across India. With a consistent track record of achieving sales targets & building dynamic sales/ collection teams, he is in-charge of the planning and envisioning Onecall's footprint.

OUR MISSION

ONE CALL

o
Optimizing Business

N
Navigating Risk

E
Effective Solutions
c
Customer Centric

A
Accelerated Decision

L
Lower Cost

L
Leading-Edge Solutions

OUR VISION

Onecall has been founded with the vision of providing technology driven solutions to optimizing risks in life and health insurance sector. We are driven towards providing innovative and affordable ways of value addition to insurance business by evaluating and analysing the risks involved in insuring people, using leading edge technology. We strive to develop and maintain a highly effective and reliable mechanism to support our clients and be the service provider of choice in the insurance sector

Products & Offerings

MER (Medical Examination Report) has already evolutionised this sector in Europe and Asia with its myriad benefits. Going one step further, we offer Video-MER capability to ensure that in the majority of the cases all the information needed is collected in the first instance, thereby enhancing efficiency.

VIDEO MER

Video MER is an exclusive offering where medical details from the client are collected by trained medical professionals over a recorded video call as per a predefined set of medical questionnaire. It offers many benefits of cost and time, for both, the client and the company.

TELE MER

It is a process of obtaining medical details from the client over a recorded phone line. This underwriting tool is well established and practiced in many markets.

Both Video MER and Tele MER fundamentally replace the standard MER and routine blood profiles. This is most suited for individual life or pure term products which are thinly priced, however, may also be used for additional medical benefits such as Critical illness and sickness benefits. This can also be utilized for Group insurance business, credit life business & even health business.

VIDEO INTERVIEW

Video interview is a method to gather information from the proposed insured. A trained medical professional gathers the relevant information over a video call from the proposed insured, about the medical history including diagnoses, tests and medications, family medical history and lifestyle including habits like usage of tobacco, alcohol consumption, hobbies etc. This can replace an application form making on boarding process faster and easier.

TELE INTERVIEW

Tele-interviewing is a telephonic interview conducted with a pre-determined set of questions in order to gather relevant information similar to video interview.

Optimizing Risk Better (ORB)

Our in-house software, ORB, developed exclusively to suit our model, is a state-of-the art comprehensive tool which facilitates the collection of risk related information directly from the applicant. This advanced software uses video and tele data collection techniques for the underwriting process. The information is recorded and shared with the concerned parties in an encrypted form. ORB, our risk optimizing tool, helps mitigate risks and manage information securely, ensuring a more efficient underwriting mechanism.

HOW IT WORKS

1. Received applicant information via scheduler on ORB

2. Outcall is made to the applicant on scheduled date and time

3. Call answered by the applicant

4. Specific questions are asked to the applicant

5. Information is collected and recorded

6. ORB sends completed cases to partners

Why Us

By choosing Onecall, you will benefit in more ways than one!

Time Effective

Client satisfaction is ensured due to reduced requirement of timeconsuming medicals.

Accuracy

Higher disclosure rate.

Cost Effective

Cost effective for all parties.

Effortless

Decreased administrative load on the underwriters as well as the sales team.

Detailed Reports

More precise risk assessment by the insurer.

Speed

Quick turnaround time.

Quality Output

Qualitative information gathered directly from the clients.

Contact Us

Have Questions?

We'd love to hear from you.

+971 - 509712811

info@onecall.ae